ATMS provides a tailored on-going support service to each customer. The support service includes both technical and operational support. The service provides a guaranteed response 24 hours a day, seven days a week, 365 days a year if required.

ATMS also supports its customers by providing a consultancy service to ensure that the best use is being made of the system. We also attend meetings with our customers and their trading partners to provide advice on ways of improving trading and communications.

ATMS provides support for barcode equipment that can be used in conjunction with ATMS software or independently of ATMS software.

ATMS works with its customers to carefully plan and manage the implementation of each project. The key project stages are specification and design, system tailoring and development, conference room pilot and phased installation. A comprehensive training schedule is drawn up in conjunction with the customer.

The characteristics of a successful project are:

• The review and improve the existing business processes.
• To gain project ownership throughout the organisation
• To provide good project management and effective communication
• To ensure that there is a project champion and a balanced project team
• To train and support both the project and the system users To provide on-going support.